CSMS 63857455·System update·January 23, 2025·View on csms.cbp.gov ↗

ACE Portal and ACE EDI Outage Due to Technical Issue

Plain-English explanation

CSMS 63857455 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin (system update), published on January 23, 2025. It carries the official CBP guidance brokers and importers must follow for the topic — "ACE Portal and ACE EDI Outage Due to Technical Issue". CSMS messages are the operational layer between Commerce determinations and at-the-border collections: when Commerce publishes a new rate, scope ruling, or instruction, CBP turns it into a CSMS that ACE/ACS systems and brokers act on.

Message body

Full text as published by U.S. Customs and Border Protection

CSMS # 63857455 - ACE Portal and ACE EDI Outage Due to Technical Issue U.S. Customs and Border Protection sent this bulletin at 01/23/2025 01:01 PM EST Cargo Systems Messaging Service CSMS # 63857455 - ACE Portal and ACE EDI Outage Due to Technical Issue Currently users are unable to log into ACE Portal and also issues with ACE EDI processing. CBP is aware and technical support teams are actively working to address this issue. An updated CSMS will be sent once this issue has been fully addressed. Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page . You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com . This service is provided to you at no charge by U.S. Customs and Border Protection . Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes. Powered by Privacy Policy | Cookie Statement | Help

Frequently asked questions

What is CSMS 63857455?

CSMS 63857455 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin titled "ACE Portal and ACE EDI Outage Due to Technical Issue". CSMS bulletins are the operational instructions CBP issues to brokers, importers, and ACE filers covering rate changes, system updates, scope guidance, and other day-to-day customs-operations changes.

When was CSMS 63857455 published?

CBP published CSMS 63857455 on January 23, 2025. The bulletin's instructions are typically operative as of the publication date unless the body specifies a different effective date.

Is the CBP CSMS the legally binding instruction?

Yes — for at-the-border filing and entry collection. CSMS messages translate Commerce's Federal Register determinations into operational CBP instructions that ACE/ACS systems and brokers execute. The Federal Register notice is the underlying legal authority; the CSMS is the operational implementation. Both should be read together when reconciling a rate or scope change.

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