CSMS 61449270·Operational·July 19, 2024·View on csms.cbp.gov ↗

CrowdStrike Outage: Impact to CBP Operations

Plain-English explanation

CSMS 61449270 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin (operational), published on July 19, 2024. It carries the official CBP guidance brokers and importers must follow for the topic — "CrowdStrike Outage: Impact to CBP Operations". CSMS messages are the operational layer between Commerce determinations and at-the-border collections: when Commerce publishes a new rate, scope ruling, or instruction, CBP turns it into a CSMS that ACE/ACS systems and brokers act on.

Message body

Full text as published by U.S. Customs and Border Protection

CSMS # 61449270 - CrowdStrike Outage: Impact to CBP Operations U.S. Customs and Border Protection sent this bulletin at 07/19/2024 12:40 PM EDT Cargo Systems Messaging Service CSMS # 61449270 - CrowdStrike Outage: Impact to CBP Operations Please be advised that U.S. Customs and Border Protection (CBP) is actively monitoring the worldwide issue with Microsoft’s third-party IT vendor CrowdStrike. We will provide updates as needed until an ultimate fix is issued. At this time : The Automated Commercial Environment (ACE) system is not impacted. CBP users do not appear to be impacted and are able to access ACE and process cargo as usual. Trade users may have issues based on the system used to access ACE: If accessing ACE with a Windows machine, users may be impacted. Accessing ACE via non-Windows devices should not be affected. For technical assistance with ACE, contact the ACE Help Desk at ACE.SUPPORT@cbp.dhs.gov or (866) 530-4172. Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page . You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com . This service is provided to you at no charge by U.S. Customs and Border Protection . Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes. Powered by Privacy Policy | Cookie Statement | Help

Frequently asked questions

What is CSMS 61449270?

CSMS 61449270 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin titled "CrowdStrike Outage: Impact to CBP Operations". CSMS bulletins are the operational instructions CBP issues to brokers, importers, and ACE filers covering rate changes, system updates, scope guidance, and other day-to-day customs-operations changes.

When was CSMS 61449270 published?

CBP published CSMS 61449270 on July 19, 2024. The bulletin's instructions are typically operative as of the publication date unless the body specifies a different effective date.

Is the CBP CSMS the legally binding instruction?

Yes — for at-the-border filing and entry collection. CSMS messages translate Commerce's Federal Register determinations into operational CBP instructions that ACE/ACS systems and brokers execute. The Federal Register notice is the underlying legal authority; the CSMS is the operational implementation. Both should be read together when reconciling a rate or scope change.

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