FDA Database Upgrade and Scheduled Down Time: Saturday January 20, 2024, 10 p.m. ET to Sunday January 21, 2024, 5 a.m. ET

CSMS # 59061574 - FDA Database Upgrade and Scheduled Down Time: Saturday January 20, 2024, 10 p.m. ET to Sunday January 21, 2024, 5 a.m. ET U.S. Customs and Border Protection sent this bulletin at 01/17/2024 09:00 AM EST   Cargo Systems Messaging Service CSMS # 59061574 - FDA Database Upgrade and Scheduled Down Time: Saturday January 20, 2024, 10 p.m. ET to Sunday January 21, 2024, 5 a.m. ET The Food and Drug Administration (FDA) has scheduled an upgrade to the Import Operations database which will affect multiple import applications, including but not limited to: Interoperability Web Service (IWS), the interface between U.S. Customs and Border Protection (CBP) and FDA FDA Import Trade Auxiliary Communications Systems (ITACS) Prior Notice applications, except Prior Notice System Interface (PNSI) Maximum outage window: START : Saturday, January 20, 2024, 10:00 p.m. ET END : Sunday, January 21, 2024, 5:00 a.m. ET During this time: FDA will not process any inbound entries or outbound messages. Do not resubmit entries as this will increase the processing time to catch up when the interface is restored. Prior Notice impact during this time: Prior Notices can be submitted via both the Prior Notice System Interface (PNSI) as well as the Automated Broker Interface (ABI)/Automated Commercial Environment (ACE) but will not be processed by FDA. There may be a delay in review of Prior Notices. This delay may lead to Prior Notices being reviewed beyond expected timeframes (Truck/Land: 2 hours, Rail/Air: 4 hours, Sea: 8 hours). Please file your Prior Notices early to mitigate the impact of the delay. For additional details, see  Prior Notice Contingency Scenario 1 ITACS impact during this time: If documents and/or availability information must be submitted during the downtime, they can be submitted to the local FDA office at the port of entry via that office’s preferred alternate communication method. Contact information for all FDA import offices can be found on FDA’s Import Offices and Ports of Entry web page: Import Offices and Ports of Entry | FDA.   For questions regarding Prior Notice, or with perishable shipments, please contact the FDA's Division of Food Defense Targeting (DFDT). The DFDT can be reached 24/7/365 at (866) 521-2297 or  prior.notice@fda.hhs.gov . Questions regarding ITACS downtime can be sent to ITACS Support at ITACSSupport@fda.hhs.gov . For ACE inquiries, contact FDA ACE Support, ACE_Support@fda.hhs.gov .   Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page . You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com . This service is provided to you at no charge by U.S. Customs and Border Protection . Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes. Powered by Privacy Policy | Cookie Statement | Help