CSMS 57502628·Operational·August 29, 2023·View on csms.cbp.gov ↗

2023 ACE User Satisfaction Survey Now Open

Plain-English explanation

CSMS 57502628 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin (operational), published on August 29, 2023. It carries the official CBP guidance brokers and importers must follow for the topic — "2023 ACE User Satisfaction Survey Now Open". CSMS messages are the operational layer between Commerce determinations and at-the-border collections: when Commerce publishes a new rate, scope ruling, or instruction, CBP turns it into a CSMS that ACE/ACS systems and brokers act on.

Message body

Full text as published by U.S. Customs and Border Protection

CSMS # 57502628 - 2023 ACE User Satisfaction Survey Now Open U.S. Customs and Border Protection sent this bulletin at 08/29/2023 03:09 PM EDT Cargo Systems Messaging Service CSMS # 57502628 - 2023 ACE User Satisfaction Survey Now Open The 2023 ACE Customer Satisfaction Survey is now OPEN! U.S. Customs and Border Protection (CBP) encourages all importers, brokers, carriers, and other trade community users of the Automated Commercial Environment (ACE) to take this brief survey. The survey is voluntary and anonymous. Your response will help CBP understand users’ satisfaction with ACE, and a high response rate will ensure more accurate representation across the trade community. The survey will remain open through 11:59PM ET on September 13, 2023. To access the survey, please click on the following link*: https://www.surveymonkey.com/r/LJ8J8N7 Please note you may need to copy and paste the URL into your web browser. *DISCLAIMER: You are now leaving a DHS website and are going to a website created and maintained by a public and/or private organizations. For more information to the DHS Redirection linking policy go to https://www.dhs.gov/redirect . Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page . You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com . This service is provided to you at no charge by U.S. Customs and Border Protection . Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes. Powered by Privacy Policy | Cookie Statement | Help

Frequently asked questions

What is CSMS 57502628?

CSMS 57502628 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin titled "2023 ACE User Satisfaction Survey Now Open". CSMS bulletins are the operational instructions CBP issues to brokers, importers, and ACE filers covering rate changes, system updates, scope guidance, and other day-to-day customs-operations changes.

When was CSMS 57502628 published?

CBP published CSMS 57502628 on August 29, 2023. The bulletin's instructions are typically operative as of the publication date unless the body specifies a different effective date.

Is the CBP CSMS the legally binding instruction?

Yes — for at-the-border filing and entry collection. CSMS messages translate Commerce's Federal Register determinations into operational CBP instructions that ACE/ACS systems and brokers execute. The Federal Register notice is the underlying legal authority; the CSMS is the operational implementation. Both should be read together when reconciling a rate or scope change.

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