CSMS 54424515·Operational·December 20, 2022·View on csms.cbp.gov ↗

ACE Protest Module Document Upload Error Resolution

Plain-English explanation

CSMS 54424515 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin (operational), published on December 20, 2022. It carries the official CBP guidance brokers and importers must follow for the topic — "ACE Protest Module Document Upload Error Resolution". CSMS messages are the operational layer between Commerce determinations and at-the-border collections: when Commerce publishes a new rate, scope ruling, or instruction, CBP turns it into a CSMS that ACE/ACS systems and brokers act on.

Message body

Full text as published by U.S. Customs and Border Protection

CSMS # 54424515 - ACE Protest Module Document Upload Error Resolution U.S. Customs and Border Protection sent this bulletin at 12/20/2022 11:01 AM EST Cargo Systems Messaging Service CSMS # 54424515 - ACE Protest Module Document Upload Error Resolution From September 16, 2022, through December 1, 2022, the document attachment functionality of the Automated Commercial Environment (ACE) Protest Module was inoperative. As announced in Cargo Systems Messaging Service (CSMS) message #54197466 the issue has been resolved and document attachment functionality is restored. Protest filers impacted by the error should upload any documents supporting a Section 514 protest or a Section 520(d) post-importation claim as soon as possible but no later than Monday, January 30, 2023. Documents must only be uploaded to the protest record; no documents will be accepted through email or any other means. During this lapse in functionality, protests or 520(d) claims, submitted between September 16th and December 1st should not have been denied solely because supporting documents were not attached. In the event that CBP did deny a protest during this time period based on documents not being attached, protestants may submit a 19 U.S.C. 1515(d) void denial request, in accordance with the ACE Business Rules. For 520(d) claims that were denied for the reasons described above, the filer will need to submit a Section 514 protest. Related CSMS: CSMS # 53441417 - Protest Supporting Documentation Reminder (govdelivery.com) CSMS # 53360984 - *UPDATE* ACE Protest Module Server Error When Uploading Documents Issue (govdelivery.com) CSMS # 53305040 - ACE Protest Module – Server Error when uploading attachments Issue (govdelivery.com) Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page . You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com . This service is provided to you at no charge by U.S. Customs and Border Protection . Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes. Powered by Privacy Policy | Cookie Statement | Help

Frequently asked questions

What is CSMS 54424515?

CSMS 54424515 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin titled "ACE Protest Module Document Upload Error Resolution". CSMS bulletins are the operational instructions CBP issues to brokers, importers, and ACE filers covering rate changes, system updates, scope guidance, and other day-to-day customs-operations changes.

When was CSMS 54424515 published?

CBP published CSMS 54424515 on December 20, 2022. The bulletin's instructions are typically operative as of the publication date unless the body specifies a different effective date.

Is the CBP CSMS the legally binding instruction?

Yes — for at-the-border filing and entry collection. CSMS messages translate Commerce's Federal Register determinations into operational CBP instructions that ACE/ACS systems and brokers execute. The Federal Register notice is the underlying legal authority; the CSMS is the operational implementation. Both should be read together when reconciling a rate or scope change.

Learn more

Tandom guides relevant to CBP CSMS messages

Subscribe to and triage CBP CSMS messages

How to subscribe to CBP Cargo Systems Messaging Service and triage the messages that change broker filing behavior, without losing the ones that matter.

Open resource

Real-time alerts when a CSMS message changes a duty rate

Set up alerts when a CBP CSMS message changes a duty rate on an HTS code you depend on. Built for brokers, forwarders, and importer compliance teams.