CSMS 51025796·System update·February 14, 2022·View on csms.cbp.gov ↗

REMINDER: ACE Portal Changes Coming on February 20 and Deployment Support Call Scheduled for February 22

Plain-English explanation

CSMS 51025796 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin (system update), published on February 14, 2022. It carries the official CBP guidance brokers and importers must follow for the topic — "REMINDER: ACE Portal Changes Coming on February 20 and Deployment Support Call Scheduled for February 22". CSMS messages are the operational layer between Commerce determinations and at-the-border collections: when Commerce publishes a new rate, scope ruling, or instruction, CBP turns it into a CSMS that ACE/ACS systems and brokers act on.

Message body

Full text as published by U.S. Customs and Border Protection

CSMS #51025796 - REMINDER: ACE Portal Changes Coming on February 20 and Deployment Support Call Scheduled for February 22 U.S. Customs and Border Protection sent this bulletin at 02/14/2022 02:35 PM EST Cargo Systems Messaging Service CSMS #51025796 - REMINDER: ACE Portal Changes Coming on February 20 and Deployment Support Call Scheduled for February 22 Information on ACE Portal Modernization – Phase 1 On January 22, 2022, U.S. Customs and Border Protection (CBP) successfully deployed the first phase of the ACE Portal Modernization. The first phase includes a new login screen, a new home page, and upgraded user account information display and edit features. To access the modernized ACE Portal , users must first create a modernized ACE Portal account. As part of this process, users will complete a one-time sync of existing ACE Portal access by entering their legacy ACE Portal username and password. For more information on this process, please review the ACE Portal Modernization Training Resources . ACE Portal users are strongly encouraged to log in to the modernized ACE Portal before February 20, 2022 . Beginning February 20, users will no longer be able to log in from the legacy ACE Portal login page . At that time, the legacy login page will redirect users to the modernized ACE Portal . While users may continue to log in via the legacy ACE Portal login page until February 20, users are still encouraged to log in to the modernized portal before February 20 to avoid potential delays in any required account support resulting from a high volume of support requests. Between January 22, 2022 , and the final deployment of the ACE Portal enhancements in January 2023 , users will have access to both the modernized ACE Portal and the legacy ACE Portal (accessed via the modernized ACE Portal ) . During this period, CBP will continuously synchronize data between both versions. CBP suggests using Microsoft Edge or Google Chrome to access all features of the modernized ACE Portal. Support Resources CBP will conduct a n ACE Portal Modernization Deployment Support Call for t rade users on Tuesday, February 22, 2022 , at 2 p.m. ET. Please join the meeting using this meeting link . Participants are encouraged to join at the start of the call when TTO will provide a brief deployment status update. A question-and-answer segment will follow. Calls may end early if all questions have been addressed. ACE users who need assistance logging in to the modernized ACE Portal or resetting passwords should contact the ACE Account Service Desk (ASD) at 866-530-4172 or ACE.Support@cbp.dhs.gov . For more information,  please visit the ACE Portal Modernization information webpage ,   which includes the Quick Reference Guide . Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page . You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com . This service is provided to you at no charge by U.S. Customs and Border Protection . Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes. Powered by Privacy Policy | Cookie Statement | Help

Frequently asked questions

What is CSMS 51025796?

CSMS 51025796 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin titled "REMINDER: ACE Portal Changes Coming on February 20 and Deployment Support Call Scheduled for February 22". CSMS bulletins are the operational instructions CBP issues to brokers, importers, and ACE filers covering rate changes, system updates, scope guidance, and other day-to-day customs-operations changes.

When was CSMS 51025796 published?

CBP published CSMS 51025796 on February 14, 2022. The bulletin's instructions are typically operative as of the publication date unless the body specifies a different effective date.

Is the CBP CSMS the legally binding instruction?

Yes — for at-the-border filing and entry collection. CSMS messages translate Commerce's Federal Register determinations into operational CBP instructions that ACE/ACS systems and brokers execute. The Federal Register notice is the underlying legal authority; the CSMS is the operational implementation. Both should be read together when reconciling a rate or scope change.

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