CSMS 49635008·Operational·September 30, 2021·View on csms.cbp.gov ↗

ACE Portal Password Rule Changes

Plain-English explanation

CSMS 49635008 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin (operational), published on September 30, 2021. It carries the official CBP guidance brokers and importers must follow for the topic — "ACE Portal Password Rule Changes". CSMS messages are the operational layer between Commerce determinations and at-the-border collections: when Commerce publishes a new rate, scope ruling, or instruction, CBP turns it into a CSMS that ACE/ACS systems and brokers act on.

Message body

Full text as published by U.S. Customs and Border Protection

CSMS #49635008 - ACE Portal Password Rule Changes U.S. Customs and Border Protection sent this bulletin at 09/30/2021 02:56 PM EDT Cargo Systems Messaging Service CSMS #49635008 - ACE Portal Password Rule Changes Trade Policy Updates Due to Department Homeland Security (DHS)/U.S. Customs and Border Protection (CBP) Security Policy changes, effective 10/03/2021 all Automated Commercial Environment (ACE) Secure Data Portal account passwords will require a minimum of 15-characters. As of 12:00 A.M. EST on 10/03/2021, the 15-character password requirement will be enforced when your current 12-character password expires or when you manually change your password. Moving forward, the new DHS/CBP Security Policy rules state that ACE Portal account passwords must: • Contain at least 15 characters. • Contain at least 2 letters. • Contain a combination of uppercase letters, lowercase letters, and numbers. • Contain at least one of the following symbols: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ; ^ _ ` { | } ~ Please note that your new password: • Cannot contain your User Id. • Cannot contain your first or last name. • Cannot contain any consecutively repeated characters. • Cannot be the same as a previously used password. • Cannot be the reverse of a previously used password. After changing your password, you will receive a confirmation message that states, “Your password change was successful. Please close all browser sessions, and load a new browser session to log in”. If you are experiencing problems changing your password, please contact ACE Support through the instructions at www.cbp.gov/ace-support. To access the ACE Portal, please use the following URL: https://ace.cbp.dhs.gov If you are unable to log in to the ACE Portal with your new password, please ensure not to have any other open browser sessions in the background. Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page . You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com . This service is provided to you at no charge by U.S. Customs and Border Protection . Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes. Powered by Privacy Policy | Cookie Statement | Help

Frequently asked questions

What is CSMS 49635008?

CSMS 49635008 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin titled "ACE Portal Password Rule Changes". CSMS bulletins are the operational instructions CBP issues to brokers, importers, and ACE filers covering rate changes, system updates, scope guidance, and other day-to-day customs-operations changes.

When was CSMS 49635008 published?

CBP published CSMS 49635008 on September 30, 2021. The bulletin's instructions are typically operative as of the publication date unless the body specifies a different effective date.

Is the CBP CSMS the legally binding instruction?

Yes — for at-the-border filing and entry collection. CSMS messages translate Commerce's Federal Register determinations into operational CBP instructions that ACE/ACS systems and brokers execute. The Federal Register notice is the underlying legal authority; the CSMS is the operational implementation. Both should be read together when reconciling a rate or scope change.

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