CSMS 39385747·Operational·August 16, 2019·View on csms.cbp.gov ↗

FDA ACE Support Center Change in Hours of Operation

Plain-English explanation

CSMS 39385747 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin (operational), published on August 16, 2019. It carries the official CBP guidance brokers and importers must follow for the topic — "FDA ACE Support Center Change in Hours of Operation". CSMS messages are the operational layer between Commerce determinations and at-the-border collections: when Commerce publishes a new rate, scope ruling, or instruction, CBP turns it into a CSMS that ACE/ACS systems and brokers act on.

Message body

Full text as published by U.S. Customs and Border Protection

CSMS #39385747 - FDA ACE Support Center Change in Hours of Operation U.S. Customs and Border Protection sent this bulletin at 08/16/2019 09:04 AM EDT Cargo Systems Messaging Service CSMS #39385747 - FDA ACE Support Center Change in Hours of Operation Please be advised, beginning Saturday, August 17, 2019, the FDA ACE Support Center operating hours will change. The ACE Support Center will operate Monday through Friday from 6 a.m. to 8 p.m. EST, and Saturday from 8 a.m. to 4 p.m. This transition is reflective of usage patterns by trade. The support center can be reached at ACE_Support@fda.hhs.gov, or 877-345-1101 (domestic toll-free) or 571-620-7320 (local or international). The FDA ACE Support Center will continue to provide assistance with the following: FDA ACE data requirements by commodity FDA Supplemental Guide questions FDA rejects, etc. Persons contacting FDA ACE Support should include their assigned CBP Client Representative for questions on system processing issues or difficulty in receiving and/or understanding cargo release status and error messages. For FDA ACE facts and commonly requested guidance references, please visit the FDA ACE/ITDS webpage. Update your subscriptions, modify your password or e-mail address, or stop subscriptions at any time on your Subscriber Preferences Page . You will need to use your e-mail address to log in. If you have questions or problems with the subscription service, please contact subscriberhelp.govdelivery.com . This service is provided to you at no charge by U.S. Customs and Border Protection . Privacy Policy | GovDelivery is providing this information on behalf of U.S. Department of Homeland Security, and may not use the information for any other purposes. Powered by Privacy Policy | Cookie Statement | Help

Frequently asked questions

What is CSMS 39385747?

CSMS 39385747 is a U.S. Customs and Border Protection (CBP) Cargo Systems Messaging Service bulletin titled "FDA ACE Support Center Change in Hours of Operation". CSMS bulletins are the operational instructions CBP issues to brokers, importers, and ACE filers covering rate changes, system updates, scope guidance, and other day-to-day customs-operations changes.

When was CSMS 39385747 published?

CBP published CSMS 39385747 on August 16, 2019. The bulletin's instructions are typically operative as of the publication date unless the body specifies a different effective date.

Is the CBP CSMS the legally binding instruction?

Yes — for at-the-border filing and entry collection. CSMS messages translate Commerce's Federal Register determinations into operational CBP instructions that ACE/ACS systems and brokers execute. The Federal Register notice is the underlying legal authority; the CSMS is the operational implementation. Both should be read together when reconciling a rate or scope change.

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